Return Policy
If you have received incorrect items or the items you received are defective, please email info@rosalyn-london.com to discuss this further.
If you are not satisfied with the goods you received, you can return them to us within 14 days of receipt, provided they are in their original and saleable condition.
Once returned, you are entitled to a full refund, excluding the return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or that are not in their original condition.
Return Conditions and Guidelines:
- All returned items must be unused, unopened, and in their original plastic packaging. We are not responsible for the cost of returning the items.
- Please ensure that all returned items are securely packaged to prevent damage during shipping.
- Make sure all return packages are sent using a trackable, insured service, as we cannot take responsibility for items that are damaged or lost during the return process.
- Ensure that the return form is approved—without approval, your return may not be processed.
Easy Returns in Three Simple Steps:
Step 1: Request the return details via the contact form below. Provide your order number, email address, and reason for the return.
Step 2: Send your order back. Ship the items to the return address and ensure that the package is provided with a Track and Trace code. As the sender, you are responsible, and we want to avoid any misunderstandings.
Step 3: Receive your refund. Once we have received the package, we will ensure that the purchase amount is returned to your bank account within five business days.
Contact Us:
For any questions or comments, feel free to email us at info@rosalyn-london.com.